customer account - Weightlifting Shop

You want to order from the Weightlifting Shop? Set up a customer account with us for this purpose!

Go to MY ACCOUNT at the top of the page.

Then enter the e-mail address that you want to use for your customer account. You will then receive your initial password and an activation link by email. Once you have confirmed the link, your customer account is ready.

Please remember to change the first password in your customer account under “Account details“. Use upper and lower case letters and special characters for your password. The minimum length is 8 characters.

When you log in to your Weightlifting Shop account in the future, you will be asked for your password and email address.

In your customer account, you can view, change or supplement your information at any time. Of course we adhere to valid privacy policy and do not pass on your data to third parties.

You have not received an e-mail from us?

Please check the following:

Have you possibly activated a spam filter in your e-mail system? Please add support@weightlifting-shop.com to your address book.

Do you already have an account but forgot your password?
Then let us send you a new password link:

RESET PASSWORD

Confirm the reset by confirming the link in the e-mail. In the next step, you will be asked to enter a new password.

How do I log in?

Go to MY ACCOUNT at the top of the page.

Then enter your user name/email address and the password you have chosen in the “Customer Login” area.

You cannot log in despite registration?

Please check the following:

Did you use the link in your confirmation email to register? Your customer account is not active until you have clicked on the link in the confirmation e-mail.
Have you possibly activated a spam filter in your e-mail system? Please add support@weightlifting-shop.com to your address book.

You are new and want to create an account?

Then enter the e-mail address that you want to use for your customer account. You will then receive a password and an activation link by e-mail. Once you have confirmed the link, your customer account is ready.

When you log in to your German Weightlifting Shop customer account in the future, you will be asked for your password and email address.

In your customer account, you can view, change or supplement your information at any time. Of course we adhere to valid privacy policy and do not pass on your data to third parties.

Did you lose your password?

Then let us send you a new password link:

RESET PASSWORD

Confirm the reset by confirming the link in the e-mail. In the next step, you will be asked to enter a new password.

How to log out?

You will find the logout button when you open MY ACCOUNT. Just scroll down and tap on “Logout”.

How can I reset my password?

You can have a password link sent to you here:

RESET PASSWORD

Confirm the reset by confirming the link in the e-mail. In the next step, you will be asked to enter a new password.

The following requirements must be met when selecting the password:

At least 8 characters
at least 1 special character
at least 1 number
At least 1 capital letter included

You have not received an e-mail from us?

Please check the following:

Have you possibly activated a spam filter in your e-mail system? Please add support@weightlifting-shop.com to your address book.

How do I change my address?

Under the menu item Addresses in your customer account you can change your delivery and billing address.

Did you already order, but would like to receive it at another address?
If your order is not yet packed, you can cancel it and reorder. Contact our customer service via the contact options below and ask them to cancel your order. Reorder again by using the correct address.

As soon as the package is shipped, you will receive an e-mail from the respective shipping partner announcing the package. You also have the option of selecting a desired delivery location such as a parcel shop or storage location.

You have moved and your package could not be delivered?
In this case it will be returned to us and you will be refunded the order amount within 14 days.

How do I change my user data?

Möchtest du deinen Namen ändern?
Dann gehe in deinem Kundenkonto auf Kontodetails.

Möchtest du dein Passwort oder deine E-Mail-Adresse ändern?
Diese änderst du im Kundenkonto unter Kontodetails.

Hat sich deine Lieferadresse geändert?
Unter dem Menüpunkt Adressen in deinem Kundenkonto kannst du deine Liefer- und Rechnungsadresse für zukünftige Bestellungen ändern.

Did you lose your password?
Then let us send you a new password link:

RESET PASSWORD

Orders

LOGIN

Under orders you will find an overview of all your orders including order status. Furthermore, you have the possibility for already paid and shipped (status: “Finished”) orders to download your invoice again via “Download invoice” if you did not receive it via e-mail from us.

Click on “Show” to see details of the respective order, e.g.

ordered items
shipping address
payment method
order amount

or download the return slip again.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

LOGIN

If you have paid or returned a part of the order, the outstanding amount will be updated for each order in your customer account – for payments within 5 days, for returns within 14 days.

Has your address changed?
Unfortunately, it is not possible to change the delivery address for completed orders.

However, as long as your order has not been packed, you can cancel it and order your desired items again after adjusting your address in your customer account.

If you can no longer cancel it and your order cannot be delivered, it will be returned to us and you will be refunded.

Where can I subscribe to the newsletter?

Would you like to be regularly informed about top offers, new arrivals, and news about weightlifting? Register for our newsletter!

Your benefits:

Exclusive offers
Discounts
Vouchers
New arrivals
Info about our service

How to sign up:
You can sign up at any time via ” Never miss a thing ” in our footer.

You do not get a newsletter although you’ve already been registered?

Please check the following:

Did you use the link in your confirmation email to register? The newsletter subscription is only successful if you click on the link in the confirmation e-mail.
Have you possibly activated a spam filter in your e-mail system? Please add support@weightlifting-shop.com to your address book.

How can I cancel the newsletter?

Du möchtest den Newsletter nicht mehr bekommen?
Klicke hierzu einfach den Abmelden Link im Footer einer unserer Newsletter E-Mails oder kontaktiere uns über das Kontaktformular . The new settings will be updated within a week – it is possible that you will receive the newsletter again during this period despite your cancellation.

You marked the newsletter as SPAM?
In this case, it is possible that other e-mails from us (e.g. e-mails regarding your order) can no longer be delivered correctly.

How do I delete my customer account?

To delete your customer account, please contact us via our contact form. Please enter the email address associated with your German Weightlifting Shop account as it is required for the deletion.

Please keep in mind that we can only realize a deletion when

No more open invoice amount exists – No repayment from us to you
None of your orders are still in delivery

If any of this still applies, we will not be able to delete your account immediately and ask you for some patience or clarification of open issues.

If you purchased items from us less than 14 days ago, your account will be deleted once the return period has expired.

Vouchers

Under the menu item Vouchers in your customer account you can order your purchased gift vouchers including voucher code, expiring date and remaining value.

You also have the possibility to “download” the voucher again as pdf if you did not receive an email from us.

If you bought a voucher as a guest, please contact our customer serviceregarding any questions about the voucher code, expiration date, and remaining value or if you want us to resend the pdf.

Back in stock notification

Is your desired product sold out? No problem! Activate the availability reminder. To do this, select the desired color and/or size on the product page. Enter your email address, and we will notify you ONCE as soon as it is available again.

ONLINE STORE FOR WEIGHTLIFTING AND FITNESS

ACCOUNT

ACCOUNT OVERVIEW

Waitlist

Item or size sold out? receive a one-time notification by email

Overview of the products for which notifications are enabled