ONLINE STORE FOR WEIGHTLIFTING AND FITNESS

ONLINE STORE FOR WEIGHTLIFTING AND FITNESS

FAQ

RETURNS AND EXCHANGE

WE GUARANTEE YOUR ABSOLUTE SATISFACTION!

One or more items do not fit or you do not like it anymore? You ordered the wrong item by mistake and now you want to return it? However, if something does not fit 100%, you can return the goods to us in their original condition within 14* days. We will either refund the money or exchange the item for you.

*During Christmas time (01.12. – 31.12.) the return period is extended to 30 days.

STEP-BY-STEP INSTRUCTIONS

RETURN OR EXCHANGE

AN ITEM DOES NOT PLEASE YOU ANYMORE?

THIS IS HOW YOU RETURN YOUR ORDER:

Note: We reserve the right to charge additional shipping costs of €5.99 retrospectively if the order total is below the minimum amount (Germany 25€, Europe 200€) for free shipping after the return.

DID AN ARTICLE NOT FIT PERFECTLY?

THIS IS HOW YOU EXCHANGE YOUR ORDER:

NOTE: WE DO NOT OFFER EXCHANGE ORDERS FOR ORDERS FROM ABROAD.

In this case, send us the unsuitable item back as described above and order a suitable item again.

MORE INFO ABOUT RETURNS

The return costs in the case of a revocation or exchange you take over. We will pay the shipping costs for resending your exchange order.

Please make sure that your return shipment is sufficiently stamped.
We recommend the return as an insured package because only this way is your return is insured. If it gets lost on the way to us, you will be refunded the value of the goods. As a package you can track your shipment online with the help of the tracking ID. This way you can see exactly if and when your return has arrived at our warehouse.

Normally you will receive the appropriate return slip for your order with your package. However, if there is no return slip, you can still download it from your customer account as a pdf file. Simply select the corresponding order under My Orders and click on the link “Returns Form” under the order summary.

Did you order as a guest?

If you did not create a customer account during the order process, you will not be able to download your return slip afterward. In this case please contact our customer service quoting the order number.

Please send your return to:

Athlete Solutions GmbH
Erlbacher Straße 88
08258 Markneukirchen
GERMANY

You can return items to us within 14 days, even if you bought them in a sale. The important thing is that they are unworn. Please be careful not to remove attached labels.
All information about this and step-by-step instructions on how to return items can be found above.

You will find all details about the revocation and return regulations in ourrevocation declaration.
You can cancel your order directly via the online cancellation form.

The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.

It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.

Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.

This way the purchase amount is credited depending on the payment method:

Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.

Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.

SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.

PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.

stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.

Did you get a wrong article? Or did you receive an additional item that you had not ordered at all?

We’re sorry, we didn’t mean to put you to any trouble.

Please return the wrong item and note on the return note under reason for exchange that you did not order it or that the ordered item was not delivered.

If your desired item has not arrived, please reorder it. Of course, we do not charge for the wrong article. If the order has already been paid, the order amount will be credited to your account as soon as we receive your return shipment with the note.

Your article is defective or damaged?

We’re sorry about that. Please submit a complaint – click below and fill out the form. Please provide us with as many details as possible so that we can investigate your complaint quickly.

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WISHLIST

SAVE YOUR FAVORITES HERE – UNTIL YOU VISIT US FOR THE NEXT TIME AGAIN

The Wish list is empty