ONLINE STORE FOR WEIGHTLIFTING AND FITNESS

ONLINE STORE FOR WEIGHTLIFTING AND FITNESS

FAQ

SHIPPING

THE SHIPMENT IS MADE WITH:

Shipping takes place on working days Monday-Friday.

PLEASE NOTE: Posters are delivered in a separate package.

Deliveries EU foreign countries
We ship orders to countries outside the EU free of VAT. The tax is then due upon importation in the respective country. Furthermore, customs and import fees may apply, we do not cover the fees for customs clearance.

Given delivery times refer to the time until the shipment arrives in the destination country. The duration of customs clearance is not included in this period and may take some time depending on the destination country. Neither our shipping service providers nor we can influence how long your shipment will be in customs. Under certain circumstances, it can take up to several weeks until the package finally arrives at your home.

SHIPPING COST OVERVIEW AND ESTIMATED DELIVERY TIME

LISTED BY COUNTRIES

The exact calculation of the shipping costs for Gym Equipment is based on the weight of the order and is displayed in the shopping cart/at checkout. In advance, the approximate shipping costs can be calculated using the shipping calculator.

Enter destination country

SHIPPING COUNTRYSHIPPING FEEDELIVERY TIMESHIPPING PROVIDER
Germany4,99 €
FREE OVER 25 €
(Not available on orders heavier than 4kg)

Orders containing only posters:
Free shipping

Weighted Vests:
Free shipping

Best Body Nutrition:
6,99 € - free over 50 €


Standard shipment:
2-4 business days

Best Body Nutrition:
3-5 business days

Gym Equipment:
5-7 business days



in exceptional cases UPS
Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic9,98 €
FREE OVER 200 €

Orders containing posters:
15,99 €


Standard shipment:
2-4 business days

Gym Equipment:
7-10 business days



in exceptional cases DHL
Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Italia, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Spain, Sweden15,99 €
FREE OVER 200 €

Orders containing posters:
19,99 €


Standard shipment:
2-5 business days

Gym Equipment:
8-12 business days



in exceptional cases DHL
Malta, Portugal, CyprusOrders below 180 €:
49,99 €

Orders over 180 €:
39,99 €

Orders containing posters:
69,99 €


Standard shipment:
2-5 business days



in exceptional cases DHL
Andorra, Guernsey, Jersey, Norway, San Marino, Switzerland, United KingdomOrders below 180 €:
17,99 € excl. custom duties and taxes

Orders over 180 €:
13,99 € excl. custom duties and taxes

Orders containing posters:
29,99 € excl. custom duties and taxes


Standard shipment:
3-6 business days


Canada, China, Hong Kong, India, Japan, Mexico, Russia, Turkey, Ukraine, United Arab Emirates, United States of AmericaOrders below 180 €:
62,99 € excl. custom duties and taxes

Orders over 180 €:
52,99 € excl. custom duties and taxes

Orders containing posters:
99,99 € excl. custom duties and taxes

Orders containing only posters:
52,99 € excl. custom duties and taxes


Standard shipment:
4-12 business days


Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Canary Islands, Chile, Costa Rica, Dominica, Dominican Republic, Djibouti, Cambodia, Cameroon, Cape Verde, Ecuador, El Salvador, Eritrea, Fiji, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Indonesia, Iraq, Iran, Israel, Jamaica, Jordan, Yemen, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Colombia, Comoros, Congo, Cuba, Kuwait, Laos, Lesotho, Lebanon, Liberia, Liechtenstein, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Island, Mauritania, Mauritius, Macedonia, Morocco, Micronesia, Monaco, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Oman, East Timor, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Solomon Islands, Zambia, Samoa, Sao Tome and Principe, Saudi- Arabia, Senegal, Serbia, Sierra Leone, Singapore, Sir Lanka, Somalia, St. Christopher and Nevis, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Sychelles, Syria, South Africa, South Korea, South Sudan, Tajikistan, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Chad, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Belarus, Central Africa, Egypt, Equatorial Guinea, EthiopiaOrders below 180 €:
95,99 € excl. custom duties and taxes

Orders over 180 €:
85,99 € excl. custom duties and taxes

Orders containing posters:
119,99 € excl. custom duties and taxes

Orders containing only posters:
65,99 € excl. custom duties and taxes


Standard shipment:
4-12 business days


SHIPPING COUNTRYSHIPPING FEEDELIVERY TIMESHIPPING PROVIDER
Germany4,99 €
FREE OVER 25 €
(Not available on orders heavier than 4kg)

Orders containing only posters:
Free shipping

Weighted Vests:
Free shipping

Best Body Nutrition:
6,99 € - free over 50 €


Standard shipment:
2-4 business days

Best Body Nutrition:
3-5 business days

Gym Equipment:
5-7 business days



in exceptional cases UPS
Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic9,98 €
FREE OVER 200 €

Orders containing posters:
15,99 €


Standard shipment:
2-4 business days

Gym Equipment:
7-10 business days



in exceptional cases DHL
Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Italia, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Spain, Sweden15,99 €
FREE OVER 200 €

Orders containing posters:
19,99 €


Standard shipment:
2-5 business days

Gym Equipment:
8-12 business days



in exceptional cases DHL
Malta, Portugal, CyprusOrders below 180 €:
49,99 €

Orders over 180 €:
39,99 €

Orders containing posters:
69,99 €


Standard shipment:
2-5 business days



in exceptional cases DHL
Andorra, Guernsey, Jersey, Norway, San Marino, Switzerland, United KingdomOrders below 180 €:
17,99 € excl. custom duties and taxes

Orders over 180 €:
13,99 € excl. custom duties and taxes

Orders containing posters:
29,99 € excl. custom duties and taxes


Standard shipment:
3-6 business days


Canada, China, Hong Kong, India, Japan, Mexico, Russia, Turkey, Ukraine, United Arab Emirates, United States of AmericaOrders below 180 €:
62,99 € excl. custom duties and taxes

Orders over 180 €:
52,99 € excl. custom duties and taxes

Orders containing posters:
99,99 € excl. custom duties and taxes

Orders containing only posters:
52,99 € excl. custom duties and taxes


Standard shipment:
4-12 business days


Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Canary Islands, Chile, Costa Rica, Dominica, Dominican Republic, Djibouti, Cambodia, Cameroon, Cape Verde, Ecuador, El Salvador, Eritrea, Fiji, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Indonesia, Iraq, Iran, Israel, Jamaica, Jordan, Yemen, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Colombia, Comoros, Congo, Cuba, Kuwait, Laos, Lesotho, Lebanon, Liberia, Liechtenstein, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Island, Mauritania, Mauritius, Macedonia, Morocco, Micronesia, Monaco, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Oman, East Timor, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Solomon Islands, Zambia, Samoa, Sao Tome and Principe, Saudi- Arabia, Senegal, Serbia, Sierra Leone, Singapore, Sir Lanka, Somalia, St. Christopher and Nevis, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Sychelles, Syria, South Africa, South Korea, South Sudan, Tajikistan, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Chad, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Belarus, Central Africa, Egypt, Equatorial Guinea, EthiopiaOrders below 180 €:
95,99 € excl. custom duties and taxes

Orders over 180 €:
85,99 € excl. custom duties and taxes

Orders containing posters:
119,99 € excl. custom duties and taxes

Orders containing only posters:
65,99 € excl. custom duties and taxes


Standard shipment:
4-12 business days


FURTHER INFORMATION ON SHIPPING

We offer worldwide shipping. In which shipping zone your shipping country is located you can see in the table above.

We ship on working days Monday – Friday. We do not ship on weekends and public holidays. Orders received over the weekend or on a holiday will be processed the following business day. If there is an increased order volume due to promotion days, processing after a weekend or holiday may take up to 2 business days.

For orders outside the EU, customs and import fees will be charged once the package has arrived in the destination country.

We do not pay the fees for customs clearance.

The fees vary from country to country, please check with your local customs office in advance. While your package is being checked by customs, your package can be opened, unfortunately we have no influence on this.

Nevertheless, we do our best to prepare the customs forms in advance as well as possible and to list the value of the delivery and the items included according to product type.

As soon as your package is dispatched, you will receive a shipping confirmation by e-mail. With the shipment number in it, you can track the progress of your shipment at any time.

You can also find the tracking in your customer account under the respective order number.

If you have ordered as a guest, you can retrieve the shipment number via the order statusform.

Why has my package still not been shipped?
We want to get your order on its way to you as soon as possible and usually ship it within 72 hours. Sometimes, however, due to holidays or increased order volume, some orders may not be ready for dispatch quite as quickly.

Can I change again when and where my package will be delivered?
Yes, you can! Our shipping partner always sends you an e-mail to announce the package. This allows you to specify your desired delivery location, such as access point, or change the delivery date. If the parcel carrier does not find you at home, you can use the tracking system to see whether your parcel was dropped off at a neighbor’s or a branch office.

I’ve been waiting for my package for some time.
Please use the tracking link to check whether the package was delivered to a neighbour. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact our customer service, they will help you!

As soon as a package is shipped, you will receive a shipping confirmation by e-mail. With the shipment number in it, you can track the progress of your shipment at any time.

Standard delivery time, Germany: 2-4 business days (Monday-Friday)

Standard shipping time, Europe: 5-12 business days (Monday-Friday)

Standard shipping time, rest of the world: 10-18 business days (Monday-Friday)

Given delivery times refer to the time until the shipment arrives in the destination country. The duration of customs clearance is not included in this period and may take some time depending on the destination country.

We cannot influence how long your shipment is in customs. Under certain circumstances, it can take up to several weeks until the package finally arrives at your home.

When you can expect to receive your package, you can also see when you complete your order under “Shipping”.

When does the delivery period begin?

In the case of payment in advance, the period for delivery shall commence on the day after the payment order is issued to the remitting bank or, in the case of other forms of payment, on the day after the conclusion of the contract and shall end with the expiry of the last day of the period.

If the last day of the period falls on a Sunday or a general holiday recognised by the state at the place of delivery, the next working day shall replace such day.

Under the menu item Addresses in your customer account, you can change your delivery and invoice addresses.

Did you already order, but would like to receive it at another address?
If your order is not yet packed, you can cancel it and reorder. Contact our customer service via the contact options below and ask them to cancel your order. Reorder again by using the correct address.

As soon as the package is handed over to one of our shipping service providers, you will receive a notification by e-mail from the respective shipping partner. You also have the option of selecting a desired delivery location such as a parcel shop or storage location.

You have moved and your package could not be delivered?
In this case it will be returned to us and you will be refunded the order amount within 14 days.

We are sorry if you’ve received a damaged package.

Are the ordered items undamaged?

If only the package has been damaged and you want to return something, you can simply use the packaging of your choice for the return shipment. Please fill out the enclosed return form completely and send your return:

Athlete Solutions GmbH
Erlbacher Straße 88
08258 Markneukirchen

Please understand that we cannot replace damaged shipping material.

Is an item damaged or missing due to shipping?

Please contact us using one of the contact options below. If you give us your order number, we can help you particularly quickly.

Did you get a wrong article? Or did you receive an additional item that you had not ordered at all?

We’re sorry, we didn’t mean to put you to any trouble.

Please return the wrong item and note on the return note under reason for exchange that you did not order it or that the ordered item was not delivered.

If your desired item has not arrived, please reorder it. Of course, we do not charge for the wrong article. If the order has already been paid, the order amount will be credited to your account as soon as we receive your return shipment with the note.

Your article is defective or damaged?

We’re sorry about that. Please issue a complaint. Please provide us with as many details as possible so that we can investigate your complaint quickly.

COMPLAIN ABOUT ITEM

SHIPPING CALCULATOR

WISHLIST

SAVE YOUR FAVORITES HERE – UNTIL YOU VISIT US FOR THE NEXT TIME AGAIN

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WISHLIST

SAVE YOUR FAVORITES HERE – UNTIL YOU VISIT US FOR THE NEXT TIME AGAIN

The Wish list is empty

SHIPPING CALCULATOR